Shipping Policy

At Pretty Pouch, we work hard to make sure your order reaches you safely and on time. Please read the following shipping information before placing your order.

1. Order Processing

Once your order is placed, we will begin processing it as soon as possible. Orders are normally prepared and dispatched within 1–3 business days.

Orders placed on weekends or public holidays may be processed on the next available business day.

Once your order has been shipped, you will receive the available shipping or tracking information so you can follow your package.

2. Delivery Time

Delivery times may vary depending on your location, courier availability, weather conditions, holidays, and other circumstances outside our control.

Estimated delivery times will be provided where applicable during the ordering process. Please understand that delivery estimates are not guaranteed and may occasionally take longer than expected.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Any applicable shipping fees are the responsibility of the customer unless otherwise stated on our website or during a promotional offer.

4. Incorrect or Incomplete Address

Please make sure your shipping address, phone number, and other delivery information are correct before completing your order.

Pretty Pouch is not responsible for delays, failed deliveries, or additional delivery charges caused by incorrect or incomplete information provided by the customer.

If you notice an error in your shipping information, please contact us through our Contact Us page as soon as possible.

5. Delayed or Lost Packages

Once an order has been handed over to the shipping carrier, delivery is handled by the carrier. While we will do our best to assist you, Pretty Pouch cannot guarantee delivery times or be responsible for delays caused by the courier, weather, strikes, holidays, customs, or other circumstances beyond our control.

If your package appears to be delayed or lost, please contact us through our Contact Us page with your order details so we can help where possible.

6. Damaged or Incorrect Orders

If your order arrives damaged, defective, or contains the wrong item, please contact us as soon as possible after receiving your order.

Please provide your order number, a description of the issue, and clear photographs of the item/package so that we can review the situation and assist you.

For information about returns and refunds, please visit our Refund & Return Policy.

7. Changes to This Shipping Policy

Pretty Pouch may update this Shipping Policy from time to time to reflect changes to our shipping process, services, or other business requirements.

Any updates will be posted on this page. We recommend checking this page periodically for the latest information.

8. Contact Us

If you have questions about shipping, delivery, or your order, please contact us through our Contact Us page.

Thank you for shopping with Pretty Pouch. We appreciate your support and look forward to delivering something beautiful to you.